First things first, welcome back everybody!
We hope your well-deserved break stories are as awesome as ours are, the team came back with tales of everything from travel and fishing to beach parties and barbeques (yes, beaches, it’s summer here in the southern hemisphere meaning Santa has to wear flip-flops), it’s great to see our hard working team come back so refreshed and ready to tackle the new year!
Every year we select a core focus that underlines and motivates our company direction, 2015 was the year for doing what our team already do well, even better.
As firm believers that “your best effort today should become tomorrow’s policy” we endeavored to break apart the already exceptional way in which we support you guys in using our product and it paid off in a really, really big way.
The positive feedback on our customer service efforts over the last year has been fuelling an office revolution, driving each member of the team to strive and push for more from themselves, ultimately resulting in some of the best online reviews you’ll read about any customer service team at any company, anywhere in the world.
Check out some of our reviews on TrustPilot
Customer service is and always has been a cornerstone of our business model, if you wish to experience it first-hand then please reach out to us we’d love to hear from you about how we can help.
So your team crushed it in 2015, What’s the years focus for 2016?
The topic for 2016 is development, and boy do we mean it.
Rich our CTO is already buzzing with ideas on how to improve on some of our features and functionality, the office is awash with whispers of a new mobile app under development.
Vishal our CIO is already in the testing stages for some massive system improvements with his dedicated team set to deliver some massive financial integration upgrades at light speed.
Legend has it some of these improvements will start to surface in the end of the first quarter, which if you’re a developer for a global company with a large codebase you wouldn’t believe is possible. (This could explain why our development team is so well regarded in their respective circles; those thoughts don’t even enter their minds!)
The updates sound pretty awesome do you need beta testers?
Not quite yet, but if testing something specific interests you then please send your account details and your company’s industry to email@example.com
(Sorry newbies the testing needs to be done by accounts with a minimum of 6 months experience in our tool to allow for as much current system based feedback as possible, don’t fear though, by staying in contact with your customer success manager, attending webinars and taking advantage of our In app help you’ll be a pro in no time at all, remember your success is our success and we take how you’re doing personally, it’s our job to.)
Wow, thanks for the update!
You’re most welcome, it’s always good to kick a new year off with big plans, it’s even better to see them come to fruition but the best feeling for me is when the upgrades and updates we deliver yield fantastic results for you, our valued clients.
If you or your team need help with ProWorkflow please reach out to us on firstname.lastname@example.org and somebody will be in touch with you as soon as they’re available.
Have a fantastic January everybody, here’s to a productive and rewarding 2016,
Catch up soon,