As a project manager you definitely wear a lot of hats. 

As if the daily juggle of keeping your project on target, on budget and on spec isn’t enough, you also have a client to keep in the happy corner. It really doesn’t matter if you tick all the other boxes, if your client doesn’t feel looked after, you project is not in the green. 

In its essence, this is a discussion of Client Management. Strictly speaking, project management is not seen as a Service, but it definitely is part of the job description of a project manager. Client or Customer satisfaction is never to be neglected. 

What is it clients want from you as a project manager? 

It all starts with being a good listener. What is it the client wants? After all, there is no getting the project outlines right, unless you nail your understanding of client expectation. Keep asking the questions until you get what the KPI’s are. 

But as the project goes on, clients also expect to be kept in the loop. Getting the frequency of communication right is definitely a balancing act and it will be different from client to client. No client wants to be drowned in details, but at the same time they also don’t want to feel as if they are an afterthought or that things are happening behind their backs. 

Which leads us to the next question… 

How do you tackle client management in the most time efficient and professional way?

The last thing you want is getting even more emails and phone calls or having to spend precious time attending another meeting that is distracting you from getting the actual job done. 

Want to learn more about how your Project management tool helps streamline communication with your clients and keep them happy?  Just sign up for a Free Trial or talk to one of our friendly ProWorkflow staff.